About the Role
As a CPC Processor in Customer Service at ProCare Health, you'll serve as a critical link between patients, attorneys, insurance companies, and our Release of Information platform. You'll manage account issues with professionalism and care — guiding requestors through the medical records process while maintaining the accuracy, compliance, and warmth that defines our service.
This is a high-impact, call center-style role where your attention to detail and customer-first mindset directly shapes the experience of patients navigating some of the most important moments of their lives. If you thrive in a fast-paced environment and take pride in doing precise, meaningful work — we want to hear from you.
About ProCare Health
ProCare Health is a data platform company and one of the world's leaders in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by one of the largest, most diverse health data networks in the US — enabling data to be secure, accessible, and usable to inform better health decisions. ProCare Health is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining ProCare Health, you're stepping onto a high-performing, values-driven team tackling some of healthcare's most complex problems with technology-forward solutions.
What You'll Do
- Process medical record requests by handling inbound calls from patients, insurance companies, and attorneys — providing accurate status updates and resolving account issues.
- Document all interactions and information accurately across multiple platforms using a dual-monitor setup.
- Maintain excellent customer service standards while ensuring accuracy and compliance with HIPAA regulations throughout every interaction.
- Operate effectively in a high-volume production environment, managing multiple concurrent requests with professionalism and calm.
- Use Microsoft Office tools (Word and Excel) for documentation, tracking, and reporting tasks.
What We're Looking For
- Comfortable working in a high-volume, production-driven call center environment with competing priorities.
- Proficient in Microsoft Office, including Word and Excel — able to navigate multiple systems simultaneously.
- Strong communication skills with a customer-first mindset — able to handle sensitive conversations with empathy and professionalism.
- Detail-oriented and organized, with the ability to document accurately across multiple platforms at once.
- Reliable home office setup with a stable internet connection (equipment stipend provided — see compensation details).
Compensation & Benefits
Pay ranges may differ based on location, responsibilities, skills, experience, and other requirements of the role.
Apply for This Role
Please complete the form below. All submissions are carefully reviewed by our Human Resources team. If your experience aligns with this role, a member of our recruitment team will contact you regarding next steps.
ProCare Health
ProCare Health is the data collaboration platform trusted across healthcare. With a mission to make the world's health data secure, accessible, and actionable, we work with payers, providers, life sciences, legal and insurance clients globally — enabling better decisions at every level of care.
Learn about our companyProCare Health is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.