About the Role
As a Health Information Specialist at ProCare Health, you'll play a vital role in maintaining the integrity, confidentiality, and accessibility of patient health records. Working remotely across our Release of Information operations, you'll be the trusted steward of sensitive health data — ensuring that every record request is handled with accuracy, speed, and full HIPAA compliance.
This role goes beyond data entry. You'll be part of a team that directly impacts patient care outcomes by ensuring the right information reaches the right people at the right time. If you're organized, detail-driven, and passionate about making a difference in healthcare — we want to hear from you.
About ProCare Health
ProCare Health is a data platform company and one of the world's leaders in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by one of the largest, most diverse health data networks in the US — enabling data to be secure, accessible, and usable to inform better health decisions. ProCare Health is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining ProCare Health, you're stepping onto a high-performing, values-driven team tackling some of healthcare's most complex problems with technology-forward solutions.
What You'll Do
- Receive and process requests for patient health information in accordance with company and facility policies, procedures, and HIPAA standards.
- Maintain confidentiality and security of all privileged patient information across multiple platforms using a dual-monitor setup.
- Prepare new patient charts by gathering and digitizing documents from paper and electronic health record sources, ensuring accuracy and completeness.
- Respond to inbound/outbound calls and record requests from patients, insurance companies, and attorneys — retrieving and transmitting records appropriately.
- Apply medical privacy regulations consistently to guard against unauthorized disclosure, and ensure records are assembled in standard order.
- Generate reports for management, assist with administrative duties such as fax handling, mail, and data entry, and support training of HIS I associates.
- Act in a lead capacity with staff on general questions, new hire onboarding, and developmental training initiatives.
- Participate in project teams and committees to advance operational strategies, and exceed Level 1 productivity expectations.
What We're Looking For
- High School Diploma or GED; must be 18 years of age or older.
- Comfortable working in a high-volume, production-driven environment with the ability to manage multiple tasks and changing priorities with minimal supervision.
- Basic computer proficiency and comfort with standard office equipment — phones, fax machines, printers, and multi-platform systems.
- Professional verbal and written communication skills in English; strong data entry accuracy and attention to detail.
- Detail and quality oriented as it relates to accurate, compliant medical record information.
- Ability to commute between locations as needed and work overtime during peak seasons when required.
Compensation & Benefits
Pay ranges may differ based on location, responsibilities, skills, experience, and other requirements of the role.
Apply for This Role
Please complete the form below. All submissions are carefully reviewed by our Human Resources team. If your experience aligns with this role, a member of our recruitment team will contact you regarding next steps.
ProCare Health
ProCare Health is the data collaboration platform trusted across healthcare. With a mission to make the world's health data secure, accessible, and actionable, we work with payers, providers, life sciences, legal and insurance clients globally — enabling better decisions at every level of care.
Learn about our companyProCare Health is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by ProCare Health Human Resources and determined on a case-by-case basis.