About the Role
As an Outreach Agent at ProCare Health, you'll be on the front lines of our medical chart retrieval operations — making a direct impact on the quality and completeness of patient health data across the country. You'll conduct outbound calls to medical providers on behalf of our clients, building relationships with provider offices and ensuring medical charts are received accurately and on time.
This is a role for someone who thrives in a fast-paced, goal-oriented environment and takes pride in clear, professional communication. If you have a background in outbound calling or healthcare operations and want to put your skills to work at a company shaping the future of health data — we want to hear from you.
About ProCare Health
ProCare Health is a data platform company and one of the world's leaders in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by one of the largest, most diverse health data networks in the US — enabling data to be secure, accessible, and usable to inform better health decisions. ProCare Health is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining ProCare Health, you're stepping onto a high-performing, values-driven team tackling some of healthcare's most complex problems with technology-forward solutions.
What You'll Do
- Contact assigned medical providers by phone using approved call scripts to encourage submission of charts via fax or mail on behalf of our clients.
- Respond professionally to questions or concerns from provider offices, and conduct timely follow-ups on initial contacts.
- Log all call transactions accurately into designated computer software systems, maintaining precise records and data management.
- Meet minimum call volume and quality requirements; adhere to daily and weekly call goals as directed by your team lead.
- Comply fully with HIPAA guidelines to protect the privacy and security of patient records throughout every interaction.
- Perform additional duties as assigned to support team operations and overall client success.
What We're Looking For
- 1 year of call center experience; outbound call and/or sales call experience strongly preferred.
- Exceptional accuracy and attention to detail with the ability to interpret and communicate information clearly.
- Strong verbal and written communication skills in English; professional telephone manner with a clear, pleasant tone.
- Good judgment, patience, and diplomacy — especially when navigating provider offices with competing priorities.
- Basic computer proficiency including Windows-based applications (Word, PowerPoint, Excel, Outlook) and general computer functions.
- Ability to thrive in a fast-paced, results-driven environment with a reliable home office setup and stable internet connection.
Compensation & Benefits
Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Pay ranges are developed with the support of benchmarks and industry best practices.
We're building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact.
Apply for This Role
Please complete the form below. All submissions are carefully reviewed by our Human Resources team. If your experience aligns with this role, a member of our recruitment team will contact you regarding next steps.
ProCare Health
ProCare Health is the data collaboration platform trusted across healthcare. With a mission to make the world's health data secure, accessible, and actionable, we work with payers, providers, life sciences, legal and insurance clients globally — enabling better decisions at every level of care.
Learn about our companyProCare Health is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by ProCare Health Human Resources and determined on a case-by-case basis.